Share the love with a TONI&GUY Gift Card.
Save all your gift-giving headaches and treat that lucky someone to the TONI&GUY experience. The perfect present for any occasion.
Visit your nearest salon to buy a card with any amount of your choice and we’ll put it in a beautifully branded wallet.
Can’t get to a salon? No problem. Simply buy your e-gift card online, choose an amount from £10.
You’ll be treating someone special to some of the country’s leading stylists and colour technicians, helping them to achieve the beautiful end result that they’ve been dreaming of.
The TONI&GUY Gift Card can also be used against any salon service, treatment or your haircare product for you to take home.
You can check the balance of your Gift Card in-salon or via your online Guest Profile.
Terms & Conditions of Use
These Terms and Conditions apply to your Toni&Guy Card. Use of your Toni&Guy Card will constitute acceptance of these Terms and Conditions.
Obtaining your TONI&GUY Card
You can obtain a Toni&Guy Card free of charge at any participating Toni&Guy salons. The Toni&Guy Card is issued by, and remains the property of, Mascolo Limited, Berkeley House, Amery Street, Alton GU34 1HN.
Using a TONI&GUY Card
You can use a Toni&Guy Card at any participating Toni&Guy salons in the UK to purchase hair services, treatments and associated hair products. It cannot be used outside this limited network. It cannot currently be used on the Toni&Guy webshop. It is not a credit card, charge card or debit card. The Toni&Guy card cannot be refunded or redeemed for cash/monetary value.
Expiry
Your TONI&GUY Card will expire two years from the date of issue.
Loss, theft, damage
You should treat your Toni&Guy Card like cash in a wallet. If you lose your Toni&Guy Card or if it is stolen you may lose any value which is stored on it in the same way as if you lost your wallet.
In the event of loss, or if your Toni&Guy Card is damaged or malfunctions, we may at our sole discretion, replace your Toni&Guy Card and transfer any credit value stored on it to the new card, or transfer the balance to a digital gift card held within your Toni&Guy profile, though we reserve the right to charge a replacement card fee.
If you subsequently find or retrieve a Toni&Guy Card which you have reported lost or stolen, you must notify us immediately.
Complaints Procedure
Complaints regarding any element of the service provided by Toni&Guy should be sent by email to Toni&Guy Customer Services at clientcare@toniandguy.co.uk
All complaints will be subject to the Toni&Guy Complaints Procedure, which will be provided to you on your request.
Compensation
The Financial Ombudsman Compensation Service is not applicable to your Toni&Guy Card. We do not offer any other compensation schemes to cover losses claimed in connection with your Toni&Guy Card.
Customer Services
If you need assistance, you can contact Toni&Guy Customer Services by telephone on 020 7112 2324 between the hours of 9am and 5:30pm Monday to Thursday, 9am and 5pm Friday, or via e-mail at clientcare@toniandguy.co.uk
Communication
If you have any enquiry relating to your Toni&Guy Card, you can use the Contact Us facility on the Toni&Guy website or contact Toni&Guy Customer Services by telephone on 020 7112 2324 between the hours of 9am and 5:30pm on Monday to Thursday, 9am and 5pm Friday, or by e-mail at clientcare@toniandguy.co.uk
Changing your Details
If you wish to change any of your details please contact us by telephone on 020 7112 2324 between the hours of 9am and 5:30 pm on Monday to Thursday, 9am and 5pm Friday, or by e-mail at clientcare@toniandguy.co.uk
How we may use your personal information
If you register your Toni&Guy Card on the Toni&Guy website you will be asked to provide certain personal information, including your name, address and contact details.
We will only use your personal information as set out in our privacy policy as can be found here: Privacy Policy.
Liability
We shall not be liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
Variation
We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Toni&Guy Card program on reasonable notice. The Terms and Conditions applicable to the use of a Toni&Guy Card shall at any time be the terms and conditions published on the Toni&Guy website (www.toniandguy.com).
Assignment
We may assign the benefit of these Terms and Conditions to any other company in our group. Your rights will not be affected if we assign the benefit of these Terms and Conditions.
Governing Law
These Terms and Conditions are governed by English law.
